HydraDNA Refund Policy
Damages and Issues
Upon receiving your order, please inspect your items immediately. If you discover that an item is defective, damaged, or if you received the wrong item, contact us immediately at info@hydradnalife.com. Prompt reporting is crucial for us to address the issue effectively. Include your name, order number, and a description of the problem in your communication to expedite the process.
30-Day Return Policy
Our return policy lasts 30 days. To be eligible for a return, your item must be in the same condition as you received it. You’ll also need the receipt or proof of purchase.
Initiating a Return
To begin the return process, email us at info@hydradnalife.com. State your order number, the item(s) you wish to return, and the reason for the return. We will respond promptly with instructions on how to return your products. Please do not send your purchase back to us without awaiting these instructions.
Additional Information
-
Refunds are processed to the original method of payment.
-
Please note that customers are responsible for return shipping costs unless the item is defective or incorrect.
-
Items must be returned in their original condition and packaging.
For any further questions or assistance, please don't hesitate to reach out.